Frequently Asked Questions

Where are the Performances Held?

All performances are held in the Center for The Arts – College of Staten Island at 2800 Victory Blvd. Click here for directions to the theater. Please be sure all buses from you group are given directions directly to the college.

Do you accept Purchase Orders?

We are an approved sole vendor for the NYC Department of Education as well as most New Jersey Districts. When submitting your purchase order be sure to indicate our vendor number 113051230 and contract number SOLE. If it is necessary to attach a sole vendor letter, contact our office at 718-982-5678 and we will fax one to your school.

What is your cancellation policy?

Cancellations will only be accepted within 10 days of making a reservation or by cancellation of trips by the Chancellor or Superintendent of schools.

When is my payment due?

A $25.00 deposit from each teacher is due upon receipt of your confirmation. Full payment is due approximately 3 weeks prior to the performance. Please refer to your confirmation for the actual payment date.

What happens if I cannot pay by the due date?

Approximately 2 weeks prior to the due date of your show, a bill will be mailed directly to your school. If you think that your payment will be late, you must contact our office at 718-982-5678 or [email protected] to request an extension. FAILURE TO SUBMIT PAYMENT DOES NOT ABSOLVE FINANCIAL RESPONSIBILITIES ASSOCIATED WITH YOUR RESERVATION.

Can I pay for my trip on the day of the show?

Full payment must be mailed directly to our office. For security reasons, we cannot accept payment at the theater.

Do chaperones pay for their tickets?

Free tickets are for school staff only. Chaperones attending the performance pay the same price as the students.

What if my student is absent?

We do not offer refunds for absentees.

Do I need to send a deposit?

A non-refundable $25.00 deposit per class is due when your confirmation is received. FAILURE TO SUBMIT A DEPOSIT DOES NOT ABSOLVE FINANCIAL RESPONSIBILITIES ASSOCIATED WITH YOUR RESERVATION.

Do you accept credit cards?

YES – Beginning in September 2011, we will be accepting Visa, Mastercard, Discover, and PayPal for an additional fee.

Can we bring our lunch?

No, as a renter of the College, we only have access to the Center for the Arts. Visit CSI Center for the Arts Website for more information.

Will I receive actual tickets?

NO. Upon receipt of your final payment, a confirmation will be emailed to your email addresses. If you did not provide us with an email address, we will mail a confirmation postcard directly to your school.